(844) ESTRATTO

844-378-7288

9 - 5 PM  EST

(905) 595-2595

9 - 5 PM  EST

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FAQ

General Questions

  • Are your products UL certified?

    They are CSA C/US rated. CSA is Canada's electrical standards company, and they have an agreement with UL to test products to UL standards. When you see CSA C/US on products, it means ''tested by CSA to the applicable US standards." In our case, this means "tested to UL standards."

    UL has a similar program with testing UL products to CSA standards. Then you will see on the logo UL-C, which means "tested to appropriate Canadian standards". Most products intended for sale in both US and Canada will have one of these logos.

    CSA-CUSCULThese logos show that a product is tested to UL-C or CSA C/US standards. The C on the left is for Canada.

Model Specific Questions

No Faqs Found in this topic!

Setup Questions

  • I am at a high altitude and would like to lower the temperature, how do I do it?

    The boiling temperature of water decreases the higher in altitude you go. Our coffee maker is designed to extract maximum flavor from your Single Serve Cup, so it is set by default to brew at 201°F. At high altitudes boiling temperature is around this amount, or could be even lower.

    To reduce the brewing temperature, please follow these instructions.

    1) Plug the power cord into the electrical outlet, and listen for an audible signal.

    2) Press the "PRE-HEAT" and "BREW" buttons simultaneously for one second to enter into the SET mode. You will the three LEDS for the cups sizes flashing.

    3) For altitudes under 5500 feet, you should touch the "Small Cup" button for about one second, until the "Small Cup" LED starts flashing. Then touch the "BREW" button to SET.

    4) For altitudes between 5500 to 7700 feet, you should touch the "Middle Cup" button for about one second, until the "Middle Cup" LED starts flashing. Then touch the "BREW" button to SET.

    5) For altitudes between 5500 to 10,000 feet you should touch the "Large Cup" button for about one second, until the "Large Cup" LED starts flashing. Then touch the "BREW" button to SET.

    6) For altitudes above 10,000 feet, you will just have to put up with the water burbling. Our coffee maker is good. But that's asking a little too much from it.

  • It says you can remove drip tray for taller travel mugs, but I read that it only brews 6, 8 and 10 ounce cups. The kuerig type makers brew up to 12 ounces. Is there an adjustment for brewing more than 10 ounces or would I need to brew two 6 oz back to b

    There are two things that can be done in this situation.

    Adjusting Output Volume

    The first is you can program the output to be larger. However, it will adjust ALL the buttons up or down. So if you increase the 10 oz setting by 2 more oz, the 6 oz will change to 8 oz and the 8 oz will change to 10 oz.

    Place the mug you want to adjust the water flow to on the drip tray under the coffee outlet.

    Unplug the coffee cooler, and then replug it into the wall. Immediately after the power cord is plugged into the electrical outlet, you will hear an audible signal.

    At the same time, touch the buttons for the “Middle Cup” and “Brew” for 1 second. Water will start dispensing from the brewer.

    When the water reaches the desired level for the middle cup setting, touch the “Brew” button to stop dispensing.

    The setting for the middle cup is completed. The output settings for the “Small
    Cup” and “Big Cup” will be adjusted accordingly.

    Run the 6oz Brew Cycle Twice

    You could run the 6 cup size twice in a row. Leave the same k-cup inside, and just press the brew button a second time.

    There is no wait time inbetween like with other single cup coffee makers, so the flow will be pretty much continuous. We have a large pre-heated hot water tank that is ready to go. The smaller countertop systems do not have room for a large hot water tank, so heat on demand, which increases the time needed if you do cups back to back.

General Troubleshooting

  • Why does the "Ready" light blink when the water level is low?

    The "Ready" light blinks to indicate that the water pump is delivering water to cold tank. It is also used to indicate an empty water bottle.