9 - 5 PM  EST

(905) 595-2595

9 - 5 PM  EST

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Customer Service

Contact Information
Please call us now, if you have any questions, toll free at 1-844-ESTRATTO (844-378-7288). We will be happy to assist you. You can also email us using this Contact Us page.
Shipping & Delivery
We ship across the continental US and Canada. Shipping is free to all regions within reasonable distance to major populations centers. If the location is very remote, an additional shipping fee will be applied. We will contact you for confirmation of the additional shipping fee before shipping the product, or charging you for the additional shipping.
Typically our products ship within 1 or 2 days, sometimes same day if ordered earlier in the day. Occassionally we experience high volume delays, which can cause shipments to go out in 3 or 4 days, but this is not common. If there is an urgent reason for shipment, please make sure to call our customer service to let us know, and request a urgent ship date.
Privacy & Security
We keep your information private, and your purchases secure. For more information see our Privacy Policy page.
Returns & Replacements
You can return your product with 30 days after you receive your delivery. Please take your time to evaluate the product, and don't hesitate to call us at any time M-F 9-5PM EST. Toll free at 1-844-ESTRATTO (844-378-7288). We can help with setup questions, such as how to make temperature adjustments, hot to operate the machine, and so on. We have a one year warranty on the product, so we will make sure your product is kept running in an optimal state. Please call us even after the warranty expiration period for help. We want to make sure you are completely satisfied with your purchase. 
You can place your order online directly on this website, by using the "add to cart" feature, and going through the checkout. If you feel more comfortable ordering over the phone please call us at 1-844-ESTRATTO (844-378-7288) and someone will assist you.
Payment & Pricing
We accept Visa, Mastercard and Paypal. Pricing is in US dollars.
Viewing Orders
You can check on the status of your order by logging into your acccount using the 'My Account' link at the very top. On the left side menu, click on 'My Orders' to see your order status.
Updating Account Information
To update your account information, login to your account, using the 'My Account' link at the very top. You can update your account information by using the links on the left menu like 'Account Information', 'Address Book' and so on.